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Who We Are

Solutions and Support

SSE Solutions aims to become a market leader in the content and technology driven business space. With its innovative thinking and forward looking approach, the company will promote new ideas and create a talent pool for providing smart business solutions.

Any Query Mail - info@ssesolutions.in ;
You can Call - +91 99717 81808
Call Center Support and Solutions
Multiple Dialing Modes Predictive / Preview /Manual / Progressive Rule-based dialing Agent-less (IVR) Dialing or Broadcast Dialing Advanced Features Dynamic Call Pacing Complete & Selective DNC Management Compliance / Exclusion Multiple Minute Providers Integration Intelligent IP Telephony & VoIP handling Callback Scheduling Facility to move between Manual & Predictive calling Web based Interfaces for configurations

Call/Contact Center Solution - Dialer Features ACD: It can be configured as per clients requirement Queue Message:
M2S CCS provides flexibility to use message of own choice on every campaign. CRM: M2S CCS provides flexibility to design your own CRM for all your campaign
Disposition: M2S CCS has option to configure call disposition of your own choice Trunk Line Connectivity: All connectivity's, like GSM/ CDMA Gateway ,SIP trunk ,ISDN PRI Line Agent
Terminal: Flexibility to use soft Phone , IP Phone , Analog Phone, Dial pad Headset Monitoring: Different person can be authorized to monitor different campaign. Script Manager: Defining different scripts for different campaign to help Agent to remember IVR Manager: Add welcome message, language choice, city/department choice in IVR as per DID Dialing Mode: Progressive or Preview dialing both Agent Recording: M2S CCS has inbuilt 100% agent recording, with various search options like by agent, date time, number, client name etc. MIS Reporting: Our CCS provides reports to monitor performance
. Call Report | Agent Login Log out report | Call Summary Report Agent Report | Call Details Report | Agent Performance Report Call/Contact Center Solution -

IVR MAJOR HIGHLIGHTS OF M2S IVRS ARE

Our Skills

Wordpress 85%

Graphic Design 65%

HTML/CSS Design 90%

SEO 60%

Marketing 75%

Our Growth

Our Expertise

Text to Speech Facility
Festival Facility
Personalized IVR
Customizable IVR prompts
Integration with any kind of database including Mysql, SQL server, MS Access and Oracle
Display of IVRS node traversal on Agent UI
Time base IVRS announcement
Detailed IVRS Reporting
Each campaign can have a different IVRS flow
IVRS available on VoIP, PSTN and PRI connectivity Call/Contact Center Solution – Voice Logger

2008

25
2009

50
2010

75
2011

100
2012

50
- 25%
- 50%
- 75%
- 100%

How We Work

Design
Development
Testing

MAJOR HIGHLIGHTS OF M2SVOICE LOGGER AND VOICE MAIL ARE
Normal and skill based routing
Blanket recording of calls across all campaigns
Agent can have the facility record his own calls
Supports wav, vox, mp3 file format
Sound files can be searched on the basis of date, time, length of file, dispositions, customer phone number, agent id, campaign etc
Sound files can be archived and downloaded from the admin UI
Sound files can be played in the browser itself
Send any abandon call from the queue to voice mail
All voicemails can raise an email alert Supervision & Quality Monitoring Supervision
Birds eye view of telephony, agent, dialer and lead performance
Independent supervisor interfaces for Inbound & Outbound campaigns
Complete MIS management for device, voice log, services and systems QualityMonitoring

Graphical analysis of real-time and historical data
Real-time Alert management for SLA, Performance and System Monitoring
Call Barge/ Snoop/ Confer
Force Agent Logout
AHT, APR, CS Score to define KPIs
Quality tagging Supervision & Quality Monitoring

• Increase profitability per customer with up-selling & cross-selling
• Reduce cost incurred per customer with resource management
• Improve customer experience with quality service
• Reduce attrition with employee satisfaction Unified Communication Email

Ticketing System with Escalation management
Email Queues (integrated with Voice/ SMS queues)
SLA Management
Email templates/Bulk Emails Chat
Web queues
Escalation and SLA Web
Web Callback
Integration with web apps/Mashups SMS
Bulk SMS
Customized SMS
Campaign & Media level exclusion Fax over IP Voice Broadcasting

Testimonials

Any Query Mail - info@ssesolutions.in
You can Call -
+91 99717 81808

SSE Solutions aims to become a market leader in the content and technology driven business space. With its innovative thinking and forward looking approach, the company will promote new ideas and create a talent pool for providing smart business solutions.

Any Query Mail - info@ssesolutions.in
You can Call -
+91 96507 50888
+91 99717 81808

Our Team

Arun kumar

CEO

Good understanding of the value chain of the utility business In India and ASEAN (companies I covered also owned assets in developed countries like UK, Australia and Middle East), the way the regulation works, the commercial aspects and key business drivers and what the investors should look at when investing in companies in the sector.

Vikram Pal

CMO

Exprience in marketing vertical for business development, all 4Ps, building partner eco-system for technology / content, customer focus, revenue & market share achievement, and distribution/channel engagement along with strong decision support system in overall business strategy, revenue planning, business insights, financial analysis, program management, projects roll-out, pricing and benchmarking

Ratan Singh

CFO

Chartered Accountant

Ajay Kumar

CTO

He has good industry experience spanning in IT, E commerce, Value added services and digital broadcast technologies. Successfully deployed and managed operations of many technology intensive projects including enterprise .I deployed for IT and Technology on WAP, WEB, Voice, SMS

Our Clients

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