Own brand strategy --: Impacting Your Personal and Business is an easy one if done right. Bottom line, create your brand when you are first launching a business. It is all about your relationships and how you are positioned in the market already that is going to help you quickly enter with success or not, particularly if you don’t have a lot of cash on hand to make it happen. Leverage your personal brand to connect with your target market, strategic partners, community and stakeholders. If you lack a personal brand, then now is the time to build one. Don’t wait until you launch, do it now, period!
Agents: the most important element of a contact centre!
Agents’ health and safety is paramount. Ensure they have an ergonomic workstation to minimise work-related muscle strain and health issues: a height adjustable desk and chair, ergonomic keyboard and mouse and a headset for hands-free productivity all aid in this area. Ensure this area regularly receives a health and safety assessment to ensure it adheres to specifications.
Looking after agents is key to a happy, productive workforce where results are high and attrition is low.
Forget negativity and only remember positivity
This is the time to really evaluate your inner circle, including friends and family. This is a tough one, but it's time to seriously consider getting away from those individuals who put you down and shred your confidence. Even a temporary break from Debbie Downer can make a huge difference and help you make strides toward more self-confidence.
Be positive, even if you're not feeling it quite yet. Put some positive enthusiasm into your interactions with others and hit the ground running, excited to begin your next project. Stop focusing on the problems in your life and instead begin to focus on solutions and making positive changes.