Solutions and Support

SSE Solutions aims to become a market leader in the content and technology driven business space. With its innovative thinking and forward looking approach, the company will promote new ideas and create a talent pool for providing smart business solutions.

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You can Call - +91 99717 81808

Call Center Support and Solutions
Multiple Dialing Modes Predictive / Preview /Manual / Progressive Rule-based dialing Agent-less (IVR) Dialing or Broadcast Dialing Advanced Features Dynamic Call Pacing Complete & Selective DNC Management Compliance / Exclusion Multiple Minute Providers Integration Intelligent IP Telephony & VoIP handling Callback Scheduling Facility to move between Manual & Predictive calling Web based Interfaces for configurations

Call/Contact Center Solution - Dialer Features ACD: It can be configured as per clients requirement Queue Message:
M2S CCS provides flexibility to use message of own choice on every campaign. CRM: M2S CCS provides flexibility to design your own CRM for all your campaign
Disposition: M2S CCS has option to configure call disposition of your own choice Trunk Line Connectivity: All connectivity's, like GSM/ CDMA Gateway ,SIP trunk ,ISDN PRI Line Agent
Terminal: Flexibility to use soft Phone , IP Phone , Analog Phone, Dial pad Headset Monitoring: Different person can be authorized to monitor different campaign. Script Manager: Defining different scripts for different campaign to help Agent to remember IVR Manager: Add welcome message, language choice, city/department choice in IVR as per DID Dialing Mode: Progressive or Preview dialing both Agent Recording: M2S CCS has inbuilt 100% agent recording, with various search options like by agent, date time, number, client name etc. MIS Reporting: Our CCS provides reports to monitor performance
. Call Report | Agent Login Log out report | Call Summary Report Agent Report | Call Details Report | Agent Performance Report Call/Contact Center Solution -